Chateau Lake San Marcos is an Independent Living, Active Adult Homeowners Association
(760) 471-0083

New Resident Move-In Guide

Welcome home! My name is Samantha Russell and I am the Director of Resident Services here at the Chateau. I have many responsibilities here including the oversight of the concierge, activities, housekeeping, janitorial and fitness departments, but one of my most important duties is ensuring that all new residents feel acquainted with the community! Below you will find move-in tips, information about the amenities we offer, and the required forms needed by the Association. I am looking forward to our meeting - please don't hesitate to reach out with any questions.

Samantha Russell
Director of Resident Services

Included Service and Amenities:
Following is a list of major services and amenities, although other assistance may be provided at the discretions of the HOA staff.

Plus other HOA amenities including, water, trash, and gas, grounds maintenance and landscaping, access to onsite maintenance, custodial, and housekeeping, insurance on the common areas, etc…

Keys– You should receive the following keys through escrow: Unit Key, Mailbox Key, Pool Key, Stairwell Key, Gate Access Remote & Residential Building Key Fob. Please note that all buildings are locked from 9:00 p.m. – 6:00 a.m. If you are missing any keys, please let me know.

The Move – Once you have scheduled your move in date, please contact the Concierge at 760-471-0083 to inform us, so we can pad the elevator to ensure your furniture and our elevator is protected. Also, please inform your moving team of the designated areas where they can park the moving truck (Map Below) and note that all trucks should not be left unattended.

Insurance – All homeowners are required to carry Condo Insurance w/ a company of their choosing – the type of policy is an HO6 Policy.
Forms Required/Requested by the Association (All forms available below) –

Utilities -  

Community Center: 

Where/how to find out about Association updates:

Carport Space: Each condo comes with one designated carport space. Each space includes a lockable storage cabinet, padlocks for which may be provided by the owner or purchased from our Maintenance Department. 

Gate Access:

USPS –Your personal mail will be delivered to your mailbox – please let us know if you do not have a key. Mailboxes are located in the large buildings near the entry/exit to the carport parking area. There is an outgoing mail slot located in the mailbox area. Large packages must be sent out from the Chateau Lobby. We can apply the correct postage on the package for you. We also sell stamps at the front desk.

FEDEX, UPS, AMAZON – All personal package deliveries will be delivered to your front door. Chateau staff cannot sign for your packages.

Lake San Marcos Association Membership – Chateau residents have “Lake and Lodge” Membership which includes use of 2 swimming pools, 3 tennis courts, 4 pickleball courts, 3 paddleball courts, billiards room, walking paths near the lakefront, use of a large lawn and beach area, sports equipment check-out and discounts on boat rentals, Lakefront Hotel, food and beverages and more. To obtain authorization and a keycard visit the Lake Front Office for a key card (1105 La Bonita Dr, San Marcos, CA 92078)  - You must take proof of residency.

Personal Laundry – Laundry rooms are located on the 2nd floor of your building. They are coin operated .75 cents a wash and .50 cents a dry. You can hire housekeeping to do your laundry for an additional cost – contact Samantha Russell 760-761-4643

Housekeeping Service – Offered every other week. 1–Bedroom service is just under an hour and 2-bedroom service just under an hour and a half. General cleaning includes kitchen, bathrooms, flooring and light dusting – Call Samantha at 760-761-4643 when ready to begin housekeeping. 

Linen Service – Your housekeeper will assist you with this service.

Monthly invoice – Your monthly invoice will be delivered to your condo door on the first of every month. It’s due on the 1st – late after the 15th (If received after the 15th there will be a 10% fee).

Chateau Secured Lock Box – The Chateau has a computerized secured lock box to store residential condo keys to allow us to better assist our residents. Having us store a copy of your condo key is optional, but the benefits are vast (i.e. assist with a lockout and assist in a maintenance or medical emergency)

Daily Wellness Check – Residents have the option to have a Daily Wellness Check performed on them. Please call Samantha at 760-761-4643 for more details.

In Unit Emergency Pull Cord System – Residents have the option of having emergency pull cords installed in their hallway and bathrooms. These pull cords are part of a communication system where, when pulled, a red light will become lit, which notifies Chateau staff that the person is in need of help. From there a staff member will dispatch to evaluate the situation.

Smoking – CLSM is a non-smoking community. Residents and their visitors are prohibited from smoking cigarettes, vape and marijuana inside their condos, on their balconies and in ALL common areas. There is a designated smoking section at the back of the property near the dumpsters behind building C.

Gifting and Gratuity – CLSM is a non-tipping community

Room Service – $2.50 for first 2 meals, then $2.50 each  

Dining Room Operations

To-Go Meals  ($1.10 Fee per Meal) When ordering a meal To-Go during our Breakfast, Lunch and Dinner Service please call the room service line at 760-761-4651, please specify your desired time for pick-up. Please note that: During Dinner Service there is no meal pick-ups available between 5:15 p.m. – 6:00 p.m.  Upon arrival please see the hostess and they will bring the meal out to you. When ordering a To-Go meal during Bistro hours please call the Concierge to place your order or come down and ring the doorbell and a cook will assist you with your order.

Menus – We have a daily breakfast, lunch & dinner, Sunday brunch and bistro menu. We also have a “Featured” weekly menu. These menus are displayed on our bulletin boards in each residential building and on our in-house channel. If you’d like to receive an electronic copy weekly please contact the Concierge.

Understanding the Current Meal Credit System

Dress Code - Casual resort-style clothing is appropriate for Breakfast, Lunch, Bistro and Sunday Brunch. However, during Dinner service, gentlemen must wear collared shirts, and ladies should choose dresses or pant or skirt outfits, shorts are prohibited. Jackets for the gentlemen are optional, but appreciated. See Rules and Regulation for more details – a copy of the Rules and Regulations can be found on our website. Those who are not abiding by the Chateau’s dress code will be politely reminded of the dress code and will not be sat or served until attire deems appropriate. These rules also apply to your guests, and we ask that you remind those who want to join you in the dining room.

Maintenance Technicians: The main duty of the Maintenance staff is upkeep of the common area. However, as time permits, they also perform handyman-type services for individual residents for a small hourly rate, plus the cost of materials. Also, key duplication

How to schedule work? Call the Maintenance Shop at 760-761-4650. You will need to leave a voicemail – please include name, unit number and work requested.

Custodians: Main responsibilities of Custodians include cleaning and sanitation of common areas, common area carpet cleaning and trash removal. And, when time permits residential carpet cleaning.

Security:  Lake San Marcos Security Patrol Officers patrol the grounds via vehicles and on foot on throughout the community between 5:00pm and 8:30am daily. These armed officers are highly trained and experienced with residents of Lake San Marcos.  They will also respond to after-hours pull cord alarms.

Landscaping: Chateau has its own landscaping team who maintain the entire property. If you have any questions, concerns or to report a sprinkler leak please contact the Maintenance Shop at 760-761-4650.

Laundry Rooms: Located on the 2nd Floor of A, B, C, D & E Bldg. You can label and store your soaps/softeners in cabinets. Machines are coin operated – $0.75 wash and $0.50 a dry. Please do not leave your laundry unattended for extended periods of times.

Golf Cart Storage: Carports designed for golf cart parking are located near C-Bldg. Each includes a small lockable storage area with an electrical outlet. Monthly rental fee of $36.00 includes electricity for charging the golf cart. Please contact the Administrative office for space availability.

Heating & Air Conditioning: Each multi-storied building is equipped with a central system which provides heat and hot water. Individual condominiums have their own air-conditioning units and the thermostat controls both heating and air conditioning. Maintenance staff can provide operating instructions  call to schedule an appointment.

Smoke Alarms: Each condominium, and all common areas, are protected by sprinklers. The common area smoke detectors automatically activate an alarm in the Assisted Living. The alarm system may also be activated from pull-handles in the hallways. The fire alarm system is tested the first Wednesday of each month between 10:00 a.m. and 11:30 a.m.

Fire Extinguishers: Fire extinguishers are found in all buildings. In residential building they are located on every floor and end of hallway.

Emergency Exits: In the event of a natural disaster use the stairwells - DO NOT use the elevator! All multi-level buildings have two stairwells – one at the end of each hallway.

Rollaway Beds: When having overnight visitors you can rent a rollaway bed for $5.25 a night. Please contact the Front Desk at 760-471-0083 to arrange.

Flat Bed & Two Tier Carts are available for residents to borrow. Please call the Front Desk to arrange. Please give us 15 minutes advance head notice. When calling please specify if you want the cart delivered to your condo or left on the 1st floor lobby area. When you are finished with the cart please call the Front Desk to arrange for staff pick-up.

Fireplace: Each condo is equipped with a gas fireplace. Your fireplace operates on a timer. Turn knob on front of fireplace to set time. During the months that you do not use your fireplace we ask that you have your pilot light turned off. To have your pilot light turned on or off please contact the Maintenance Shop 760-761-4650.

Swimming Pool/Spa: The pool and spa are open year around from dawn to dusk. Both pool and spa are heated year round – Pool is kept between 84-87 degrees and the spa at 102 degrees. During the winter months we do keep the pool covered during the day – to use the pool during the winter contact the Concierge to have the pool cover removed – we ask for 30 minutes advance notice.

Architectural Request: Wanting to make changes or updates to your condo? NO PROBLEM! Please pick up an Architectural Request at the front desk. The Architectural Request states what needs to be approved by the Association and what doesn’t. If approval is needed, please fill out the Architectural Request and submit it to the Front Desk.

The following transport opportunities are available. Please sign-up in advance in the Events Book located near the Community Center Lobby. Note: All riders must wear a mask
Medical Loop: Ran in Van

Albertsons Grocery Loop: Ran in Bus on Tuesdays @ 10:00 a.m.

Transportation Loop: Ran in Bus on Tuesdays

Offsite Excursions: Monthly trips to hot spots like Trader Joes and Sprouts, local malls, Theaters, Museums, Walks, Parks… other points of interest

Private Transportation:  Ran in Van – if and when a driver is available

Personal Shopping: Available at Drivers convenience


On the first of every month, staff will deliver your “Monthly Packet” which will include your Monthly Statement, a Schedule of Events, Chateau Bulletin & Resident Roster.

The Schedule of Events is our monthly calendar that goes over all of the activities Katrina Norford our Activities Coordinator is offering for the month. Each event will be listed with a title, date, time, location, brief description, and if there are any specific reservation requirements.

The Schedule of Events will also include:

What does the Community Center have to offer?

Visitors are welcome to join residents to on & off-site events, but resident must always be present.

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© Chateau Lake San Marcos 2012