(760) 471-0083

Administration
Administrative Offices.

The Executive Director and members of the administrative staff are normally available between 8:30 a.m. - 5:00 p.m., Monday through Friday. Please try to address all non-emergency administrative needs during these hours.

Concierge Desk
A Conceirge is on duty 7 days a week from 8:30 a.m. - 5:00 p.m., in the lobby of the Community Center, to provide help with meal and event reservations, and general information. Additional services include sale of postage stamps, photocopying and faxing. Personal secretarial tasks for individual residents may be undertaken if Chateau workload
permits (see list of ancillary charges).

Communications
The varied means of communication include:

In-house Channel
In-house television, which provides updated daily menus, information about forthcoming events, birthdays, lost and found property and other current announcements.

Calendar
This is delivered to individual units at the beginning of each month giving details of regular and forthcoming special events. It is also available here: Calendar

Pictorial Directory
Photographs of Chateau residents to help you put names to faces. Updated periodically

Telephone Directory
An in-house directory of resident names and telephone numbers is published monthly.

Suggestion Boxes
Located at both east and west entrances to the Community Center. In addition, comment cards are placed on each table in the dining room.

Sit & Chat Meetings
Residents meet with the Executive Director for an informal exchange of ideas, suggestions, (even complaints!), in a small group setting.

Board of Directors Meetings
All meetings, with the exception of executive sessions, are open to residents. They are held monthly in the Dining Room. Dates and times are posted on the bulletin boards.

Gifts & Gratuities
Chateau staff is prohibited from receiving gratuities from residents and guests. However, the annual Holiday Gift Fund provides a means for rewarding staff for good service. You may donate to this each December or, if you wish, arrangements may be made with the Accounting Office to have a monthly contribution charged to your statement.

Residents wishing to give or sell specific items to members of the Chateau staff are requested, first, to get the approval of the Executive Director in order to minimize potential problems and ensure that violations of staff rules do not occur.

Mail
Incoming mail is delivered by the U.S. Postal Service directly to individual boxes in Building A (for residents of A, E and F), Building B (for B and D) and Building C. Outgoing mail may be placed in the marked boxes in these buildings or left with the receptionist. Larger packages are delivered to your door by the mail carrier. The Chateau can also request UPS pick-ups on your behalf and the charge will appear on your next monthly statement.

Lost and Found
Please contact the Concierge or the administrative office for lost or found articles; also watch In-house channel for information.

Notary
Notary service is available by appointment from our Controller in the Chateau Accounting Office.

Insurance
The Association maintains insurance policies according to the provisions of the governing documents. A brief statement regarding
coverage, as well as a certificate of insurance, is issued to each owner as
policies are renewed annually. Further information regarding coverage may be obtained from the Accounting Office.

Monthly Statements
An individual statement listing unit owner’s assessment, basic cable TV service and ancillary charges is prepared at the end of each calendar month. Statements are normally hung on the door of each unit. If you wish to have the statement mailed to an off-site address, please make arrangements with the Accounting Office. Accounts are due and payable by the 1st of the month, but you have 15 days in which to pay before penalties are added.

Payments
Payments may be placed in the box in the Reception area of the Community Center or mailed to the Chateau Accounting Office. Checks should be made payable to: Chateau Lake San Marcos Homeowners Association.

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